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Answer Desk. At your service.

When it comes to technology, we’re here to help. Schedule a free one-on-one appointment with an Answer Desk expert at a store near you. They’ll provide a personal recommendation on which services—from tech support to protection to personal training—are right for you.

Our expert tech support

Whether you bought your PC from Microsoft or somewhere else, our Answer Desk experts will repair any software-related issue, including the following services, for free:

  • Extended diagnostics on any device
  • Software repair or support
  • Virus and malware removal
  • PC tune-ups for increased performance
  • Recycle for Rewards appraisal with store credit1

We also offer a wide selection of paid services at our Answer Desk. Get affordable, expert help with upgrades, installation, or data needs, including the following services:

  • Warranty Concierge, where we work with the manufacturer to resolve any in-warranty issue at our store (so you don’t have to ship it in)
  • Hardware upgrade/install for your PC; free with new memory or drive purchase
  • App install for your PC or tablet; free with new PC purchase
  • Windows 8.1 upgrade/install
  • Data backup migration to ensure your info remains safe on your PC, phone, tablet, Xbox One, or other device
  • OneDrive setup to synch all your devices together; free with new PC purchase

Get an entire year of unlimited, anywhere Answer Desk support to resolve even the toughest technology needs — over the phone, online, or in-store. You’ll also receive in-store unlimited data recovery services and one-on-one Personal Training.

  • One-on-one in-store Personal Training
  • Technical services in-store, by phone, or at
  • In-store data recovery*
  • Priority in-store service

Whether it’s a desktop, laptop, phone or tablet, we’ll determine the extent of the damage and give you the results, pricing, and time frame for recovery services. We offer:

  • Free: Drive diagnostics to determine what went wrong and how it can be fixed
  • $149: Recovery of deleted files, formatted drives, or accidental erasures
  • $1499: Recovery for physically damaged drives. Recovered data is returned on a USB drive

Protect your devices

Microsoft Complete

Get two to three years of full protection and premium support for your PC, Surface, tablet, Xbox, or phone — it’s everything you could want in one membership.2

Complete for Surface

$99 for two years3

Complete for Surface Pro

$149 for two years3

See more details

Complete for PC's and Tablets*

From $99 to $299 for 2 to 3 years4

See more details

Complete for Xbox One

$69.99 for three years

Complete for Xbox 360

$69.99 for three years

Complete for Xbox 360 Console & Kinect Bundle

$69.99 for three years

See more details

Complete for Windows Phone

$99 for two years3

Personal Training with the experts

Learn one-on-one with a Service Advisor

Take control of your technology. Learn how to work smarter and faster, get more done, or just have more fun by training one-on-one with our Answer Desk experts. Whether you want to improve your skills or learn new ones, we’ll help you get the most out of your applications and devices.

Available Answer Desk services vary by store location. Contact your store for full details about which services are available.

1Applies to eligible hardware items only. All trade-ins subject to manager approval. Any applicable value will be determined at trade-in. Microsoft store credit value will be equal to trade-in value.

Recycling is available for eligible items at no charge, regardless of trade-in value. Other terms and conditions may apply. See an associate for details. The e-Stewards Standard for Responsible.

Recycling and Reuse of Electronic Equipment is an industry-specific environmental-management-system standard designed as the basis for the e-Stewards Certification. It was developed with detailed input from experts in the recycling and asset-recovery industries, the environmental community, occupational-health-and-safety professionals, and the certification and accreditation industries.

Learn more at

2See an associate in store for more details.

3Customer is allowed two (2) claims within the two-year warranty period; each claim is subject to a $49 deductible.

4Certain items subject to a $49 deductible, see store associate for additional details.

*Available for Laptops, desktops, notebooks and All-in-One devices